Please complete after each trip.

Club:

Destination:

Dates of trip:

Please rate to following using the scale:
(1-2=Poor, 3-4=Below Average, 5-6=Average, 7-8=Above Average, 9-10=Exceptional)

Airline:		Rating (1-10)
Ground Transportation:		Rating (1-10)
Lodging Property:		Rating (1-10)

• Is this a Hotel or Condo
• Was the property & property location presented fairly: Y N

Ski Area (s)

	Rating (1-10)
	Rating (1-10)
	Rating (1-10)
	Rating (1-10)

Is your group expecting any lift refunds: Y N How Many:

Please tell us about your trip. Let us know everything (good and bad):

WINTER SKI & SPORT STAFF EVALUATION Please rate on all that apply.

Courteous and prompt in communication	Rating (1-10)
Receiving your bids on time	Rating (1-10)
Effective in meeting your needs	Rating (1-10)
Helpful and provided accurate information	Rating (1-10)
Answering your questions quickly	Rating (1-10)
Ease of changing components in the trip	Rating (1-10)
Payment procedures	Rating (1-10)
Ability to contact staff in emergency	Rating (1-10)
Clarity of policies on bids and contracts	Rating (1-10)
Determining pricing	Rating (1-10)
Delivery of tickets	Rating (1-10)
Refunding procedures	Rating (1-10)
Overall customer service	Rating (1-10)

Who was helpful at Winter Ski & Sport
Please explain in what ways this person(s) was helpful:

Please tell us how we can better serve you in the future. Please comment on very low and very high scores. Winter Ski and Sport wants to know what we are doing right as well as what you feel are areas in which we need to improve.

Submit to office location

Chicago Office
Group Support

Virginia Office
Dan Ellis
Group Support

Please have your trip leader complete this form. One per trip is all we need.

Winter Ski and Sport Trip Evaluation Form

Submit to office location